20% OFF Your First Purchase!

Choose the personalized product you want on the YourSurprise website and add it to your basket. During checkout, look for the promotional-code field, enter your code exactly as shown, and apply it before paying. The discount should appear in the order summary. If it does not, check the spelling, minimum-spend requirement, eligible products, and whether another promotion is already active.

Use codes from YourSurprise itself or from reputable coupon websites that clearly display their source and terms. A valid code normally applies immediately in the basket and changes the total before payment. Always read the conditions because some offers are limited to selected products, new customers, specific countries, or a minimum order value. Avoid relying on codes that do not show an expiration date or usage terms.

Yes, YourSurprise promotions can have an end date, limited availability, or restrictions on particular collections and product categories. Some codes may be usable only once per customer and may not be combined with another discount. Personalized items, sale products, delivery charges, or gift cards can also be excluded. If a code fails, review its terms and confirm that your basket meets every requirement.

YourSurprise delivers personalized gifts and usually presents available delivery methods, estimated production times, and shipping charges during checkout. Delivery costs and arrival times can vary according to the destination, product type, and chosen service, especially around holidays. A coupon may reduce the product price without affecting shipping, unless the promotion specifically mentions free delivery. Check the final order summary before completing payment.

YourSurprise commonly provides several payment options at checkout, which may include major cards, PayPal, and locally supported methods depending on your country. Because many products are made to order, personalized items may have limited return eligibility if you simply change your mind. Contact customer service promptly if an item arrives damaged, incorrect, or defective, and keep your order details and photos available when requesting help.